Frequently Asked Questions
Welcome to our FAQ page.
Find answers to commonly asked questions about our
company, products/services, policies, and more.
Important Things You Should Know
Questions And Answers
What shipping methods are availbale?
We partner with major shipping companies like UPs, fedEx to offer the fastest, safest, and mostreliable delivery service possible
Where do you ship your products?
We only sell and ship our products in the United states by far. However, please note that we donot provide salesservices to the tolowing remote areas : Hawal, Alaska, Puerto Rico, Guam, virainislands, American samodNorthern Mariana islands, Palau lslands, Federated states of Micronesia.Marshall islands.
Do you guys offer a refund or exchange?
We usually ship all orders within 1-2 business day of confirmed payment.The transport time foigoods is usually 3-7 days, with some remote areas taking longer
Can i leave the cushions outside when it rains?
We’ve gone to great lengths to make our cushions as water resistant as possible, but nothing isfoolproof. lt’s always best to bring them inside when it rains. However, the cushions will surviveoccasionally getting wet, but be sure to let them thoroughly dry afterwards.
What is the best way to clean the cushions?
For normal care, mix 2 ounces of a mild soap such a Woolite with a gallon of lukewarm water. Usea soft bristle brush to clean the fabric. Rinse thoroughly and air dry. For tougher stains, a mildbleach solution can be used, Read our full care instructions for all the details.
What's the best way to clean the frame?
A simple solution of mild soap and water will do the trick.For more information, please view ourcomplete Care & Maintenance Instructions.
Can l return my sofa?
You can return most items for a refund or store credit within 30 days of delivery. Return shippingcosts apply, and the item must be in its original condition and packaging to be accepted.
Any question?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Call support
Tel:1-9704141258
or
00852-57624343
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